Beer Cup - Sea Turtle

Return & Refund Policy

Thank you for choosing [BraveOn TW]! We are committed to providing you with high-quality products and excellent service. If you are not completely satisfied with your purchase or have any concerns, please review our return and refund policy below.

1. Return Conditions

• Return requests must be submitted within 7 days of receiving your order.
• Items must be unused, in their original packaging, and include all accessories (such as tags and extras) in perfect condition.
• Returns will be accepted if one of the following applies:
  • The product has a manufacturing defect or is damaged.
  • The product does not match the order description.
  • The product is not functioning properly or has quality issues.
  • You received the wrong item (e.g., incorrect color or size).

2. Refund Conditions

• Once your return is approved, we will process your refund within 7 days.
• Refunds will be issued to your original payment method (e.g., credit card, PayPal).
• The refund amount covers the product price only. Shipping and handling fees are non-refundable unless the return is due to our error or a product defect.

3. Return Shipping Fees

• If the return is due to our error (such as a defective or incorrect item), we will cover the return shipping costs.
• If the return is for personal reasons (such as change of mind or wrong size), the customer is responsible for the return shipping fees.

4. Refund Process

• Please contact our customer service team at braveon.tw@gmail.com with your order number and reason for return. We will guide you through the return process.
• After your return is completed, you will receive a confirmation email, and your refund will be processed within 7 days.

5. Return Restrictions

• Returns or refunds are not accepted for:
  • Promotional, clearance, or opened items (unless defective).
  • Customized or special-order products.
  • Requests made more than 7 days after receiving the product.

6. Important Notes

• Returned items must be in their original packaging with all accessories included, or refunds/returns may not be possible.
• Please keep your shipping receipt and tracking number when returning items, so we can confirm your return.

We value your satisfaction and are here to help with any questions or concerns. Thank you for shopping with BraveOn TW!

處理時間
所有訂單將於下單後 7 天內寄出。

運送方式與時間

• 美國、歐洲：寄出後 14–20 個工作天 送達

• 東南亞：寄出後 7–10 個工作天 送達
  （實際送達時間可能因清關或當地物流有所延遲）

運費
目前未提供免運費服務。若有大量訂購需求，請與我們聯繫，我們將提供優惠運費方案。

關稅與進口稅
買家需自行承擔關稅或其他進口相關費用。我們不對因清關所造成的延遲或額外費用負責。

訂單追蹤
所有訂單皆會提供追蹤碼，寄出後將透過電子郵件通知。