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EXPÉDITION ET RETOURS

POLITIQUE D'EXPÉDITION

  • Délai de traitement : Les commandes sont traitées sous 7 à 10 jours ouvrés. Chaque pièce est confectionnée à la main par nos artisans partenaires après votre commande, garantissant ainsi une qualité optimale et un souci du détail exceptionnel. Les commandes ne sont ni expédiées ni livrées les week-ends et jours fériés. En cas de forte affluence, les expéditions peuvent être retardées de quelques jours. Veuillez prévoir un délai de livraison supplémentaire.

  • Frais de port et délais de livraison estimés : Nous expédions dans le monde entier depuis Taïwan. Les frais de port de votre commande seront calculés et affichés lors du paiement. Les délais de livraison sont donnés à titre indicatif et courent à partir de la date d'expédition, et non de la date de commande.

  • Livraison internationale standard : généralement de 10 à 21 jours ouvrables.

  • Livraison express internationale : généralement 5 à 10 jours ouvrables.

  • Douanes, droits et taxes : BraveOn n’est pas responsable des droits de douane et taxes appliqués à votre commande. Tous les frais imposés pendant ou après l’expédition sont à la charge du client (droits de douane, taxes, etc.).

RETURN & EXCHANGE POLICY

We hope you love your purchase, but we understand that some things just don't work out as planned.

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  • Returns:

    • We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To initiate a return, please contact us at [braveon.tw@gmail.com] with your order number and reason for return.

  • Return Address:

    • For US Customers: You may return items directly to our US return address (to be provided upon return approval). This makes the return process faster and more convenient for you.

    • For Other International Customers: Please contact us for return instructions. Depending on your location, we will provide you with the appropriate return address.

  • Refunds:

    • Product Defects or Quality Issues: If your item is defective, damaged, or has quality issues upon arrival, we will provide a full refund including the original shipping cost once we receive and verify the returned item. Please contact us within 48 hours of delivery with your order number and photos of the issue.

    • Change of Mind or Personal Preference: If you are returning an item due to a change of mind or personal preference, once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed (excluding original shipping costs), and a credit will automatically be applied to your original method of payment within a certain amount of days.

  • Exchanges:

    • ​We only replace items if they are defective or damaged upon arrival. Due to the handmade nature of our products, we cannot offer exchanges for variations in color, shape, or texture. If you need to exchange a defective or damaged item, please contact us at [braveon.tw@gmail.com].

  • Return Shipping:

    • Product Defects or Quality Issues: We will cover the return shipping cost. Please contact us first to receive a prepaid return label or reimbursement instructions.

    • Change of Mind or Personal Preference: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  • Damaged Items

    • ​If you receive a damaged item, please contact us within 48 hours of delivery with your order number and a photo of the damaged product. We will assess the damage and arrange for a replacement or full refund (including shipping costs).

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Disclaimer: This is a template and not legal advice. It is highly recommended that you consult with a legal professional to ensure these policies are complete and appropriate for your specific business needs and jurisdiction.

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