CONDITIONS GÉNÉRALES

Our Commitment to You

 

At BraveOn, we are dedicated to bringing you the finest handcrafted artisan products from Taiwan while ensuring a safe, transparent, and satisfying shopping experience. We understand that purchasing from an international brand requires trust, and we are committed to earning yours through excellent customer service, fair policies, and respect for your rights as a consumer. If you ever have concerns, we encourage you to reach out to us directly—we're here to help.

​

Introduction

​

Welcome to BraveOn. These Terms & Conditions ("Terms") govern your use of our website (the "Site") and the services, features, and content offered by BraveOn ("we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

 

Use of Our Site

 

You agree to use the Site for lawful purposes only. You are responsible for ensuring that your access to and use of the Site is in compliance with all applicable laws and regulations. You must be at least 18 years old to make a purchase on our Site. You may not use our Site to engage in any fraudulent activity or to impersonate any person or entity.

​

Account Registration and Management

​

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate your account at any time if we suspect any fraudulent or illegal activity.

 

Products and Orders

 

• Handmade Nature of Products: All our products are handmade by artisans in Taiwan. Due to the handmade nature, slight variations in color, shape, size, and texture are to be expected. These are not considered defects but are a part of the unique character of each piece.

• Product Descriptions and Images: We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, images, or other content on the Site are accurate, complete, reliable, current, or error-free. The colors you see on your screen may vary depending on your monitor settings.

• Pricing: All prices are listed in US Dollars (USD) unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price charged will be the one in effect at the time of your order confirmation.

• Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product descriptions or pricing, or issues identified by our fraud detection services. If your order is cancelled after payment has been processed, we will issue a full refund.

​

Payment Methods

 

• Accepted Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as indicated at checkout. All payments are processed through secure, third-party payment processors.

• Payment Security: Your payment information is encrypted and securely transmitted. We do not store your full credit card details on our servers. All financial transactions are handled by our trusted payment partners who comply with PCI-DSS standards.

• Currency: All transactions are processed in US Dollars (USD). If your bank or credit card uses a different currency, the exchange rate will be determined by your financial institution.

• Payment Authorization: By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order, including any applicable taxes and shipping fees.

 

Customer Care

 

• Contact Information: We are committed to providing excellent customer service. If you have any questions, concerns, or need assistance, please contact us at:

• Email: braveon.tw@gmail.com

• Response Time: We aim to respond to all inquiries within 24-48 hours during business days.

• Customer Support: Our customer care team is available to assist you with order inquiries, product information, shipping updates, returns, and any other questions you may have about our products or services.

• Feedback and Complaints: We value your feedback. If you have any complaints or suggestions, please reach out to us directly so we can address your concerns promptly and improve our services.

​

Privacy & Safety

​

• Data Protection: Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy. By using our Site, you consent to the collection and use of your information as described in our Privacy Policy.

• Secure Transactions: We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your personal and payment information during transmission. Our website is regularly monitored for security vulnerabilities.

• Third-Party Services: We may use third-party services for payment processing, shipping, and analytics. These third parties have their own privacy policies, and we encourage you to review them. We do not share your personal information with third parties for their marketing purposes without your consent.

• Your Responsibilities: You are responsible for maintaining the confidentiality of your account password and for all activities under your account. Please notify us immediately if you suspect any unauthorized access to your account.

 

Intellectual Property

 

All content on this Site, including but not limited to text, graphics, logos, images, product designs, and software, is the property of BraveOn or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or otherwise use any of the content without our express written permission.

 

Limitation of Liability

​

To the fullest extent permitted by law, BraveOn shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to your use of the Site or the purchase of any products, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from your use of the Site shall not exceed the amount you paid for the product(s) in question.

​

Force Majeure

 

We shall not be held liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, pandemics, or disruptions in transportation or communication networks.

 

Dispute Resolution

 

We believe in resolving issues fairly and efficiently. If you have any concerns, we encourage you to contact us first so we can work together to find a solution.

​

• Informal Resolution: If you have any dispute with us, please contact us first at [Your Email Address] to attempt to resolve the issue informally. We are committed to working with you in good faith to reach a fair resolution. Most disputes can be resolved quickly and amicably through direct communication.

• For Small Claims (Under $500 USD): For disputes involving purchases of $500 USD or less, we agree to resolve the matter through good-faith negotiation. If a resolution cannot be reached, you may pursue the claim in a small claims court in your jurisdiction, or we may mutually agree to use an online dispute resolution platform.

• For Larger Claims: For disputes exceeding $500 USD that cannot be resolved informally:

• Governing Law: These Terms shall be governed by the laws of Taiwan (Republic of China). However, we acknowledge that international customers may have consumer protection rights under their local laws, and nothing in these Terms is intended to limit such rights where they cannot be waived by agreement.

• Arbitration: Any dispute that cannot be resolved informally may be resolved through binding arbitration. For US customers, arbitration may be conducted under the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration service. For customers in other jurisdictions, we will work with you to select a fair and accessible arbitration forum.

• Class Action Waiver: You agree that disputes will be resolved on an individual basis and not as part of a class action.

• Your Rights: Nothing in this section limits any non-waivable consumer protection rights you may have under the laws of your country or state.

 

Changes to Terms

 

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

​

Entire Agreement

 

These Terms, together with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and BraveOn regarding your use of the Site and supersede all prior agreements and understandings.

​