Handcrafted Taiwan Begonia Glass Snowflake | Wind Chime & Christmas Ornament

Return & Refund Policy

Thank you for choosing [BraveOn TW]! We are committed to providing you with high-quality products and excellent service. If you are not completely satisfied with your purchase or have any concerns, please review our return and refund policy below.

1. Return Conditions

• Return requests must be submitted within 7 days of receiving your order.
• Items must be unused, in their original packaging, and include all accessories (such as tags and extras) in perfect condition.
• Returns will be accepted if one of the following applies:
  • The product has a manufacturing defect or is damaged.
  • The product does not match the order description.
  • The product is not functioning properly or has quality issues.
  • You received the wrong item (e.g., incorrect color or size).

2. Refund Conditions

• Once your return is approved, we will process your refund within 7 days.
• Refunds will be issued to your original payment method (e.g., credit card, PayPal).
• The refund amount covers the product price only. Shipping and handling fees are non-refundable unless the return is due to our error or a product defect.

3. Return Shipping Fees

• If the return is due to our error (such as a defective or incorrect item), we will cover the return shipping costs.
• If the return is for personal reasons (such as change of mind or wrong size), the customer is responsible for the return shipping fees.

4. Refund Process

• Please contact our customer service team at braveon.tw@gmail.com with your order number and reason for return. We will guide you through the return process.
• After your return is completed, you will receive a confirmation email, and your refund will be processed within 7 days.

5. Return Restrictions

• Returns or refunds are not accepted for:
  • Promotional, clearance, or opened items (unless defective).
  • Customized or special-order products.
  • Requests made more than 7 days after receiving the product.

6. Important Notes

• Returned items must be in their original packaging with all accessories included, or refunds/returns may not be possible.
• Please keep your shipping receipt and tracking number when returning items, so we can confirm your return.

We value your satisfaction and are here to help with any questions or concerns. Thank you for shopping with BraveOn TW!

Order Processing Time
All orders will be shipped within 7 days after your purchase.

Shipping Methods & Delivery Times

• United States & Europe: 14–20 business days after dispatch
• Southeast Asia: 7–10 business days after dispatch
  (Actual delivery times may vary due to customs clearance or local logistics delays.)

Shipping Fees
Currently, we do not offer free shipping. For bulk orders, please contact us for special shipping rates.

Customs & Import Taxes
Buyers are responsible for any customs duties or import taxes that may apply. We are not liable for delays or additional charges caused by customs procedures.

Order Tracking
A tracking number will be provided for all orders. You will receive an email notification with tracking details once your order has been shipped.